How can we help you?
Our engineering team is available for installation, technical issues, software updates and any question about your AI vision system. Fast, reliable, dedicated.
One team for the whole system, from camera to ERP.
Every plan includes technical support and access to our engineering team. Most issues are resolved remotely within hours.
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Installation & setup
Help with device installation, camera positioning, lighting configuration and initial system setup.
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Software & AI models
Software updates, model training, defect configuration and AI performance optimisation.
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Technical issues
Remote troubleshooting for hardware malfunctions, connectivity problems and system errors.
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MES / ERP integration
Connecting your vision system to existing production, quality or ERP platforms via API.
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Subscription & billing
Plan upgrades, invoice queries and changes to your subscription scope or coverage.
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Training
Online and on-site training for operators and quality managers: software usage and best practices.
Everything you need to know.
About Logirobotix AI vision systems, grouped by topic.
Setup & integration
How long does installation take?
Can the system integrate with our existing production line?
Can the system detect multiple types of defects?
Which industries do you support?
Plans & trial
What is included in the monthly subscription?
Can I upgrade my subscription plan later?
Is a free trial or POC available?
Support, data & training
Is remote support available?
How is my data protected?
What training is provided?
Talk directly to our engineers.
Send us your question and we get back to you within one business day. For urgent technical issues, call us directly.